Rug Cleaning
Frequently Asked Questions

Q: Can my rug be cleaned in my home?

A: Largely it depends on what type of fiber your rug is made of.

Synthetic rugs are typically made of Olefin or Nylon which are common fibers used in standard wall to wall carpeting, so in many cases, these rugs may be safely cleaned in the home. There are times though when extreme soiling or lack of place to put a wet rug will make it more convenient for you to have us clean the rug in our plant.

Rugs made of wool, silk, cotton or other natural fibers; require a completely different cleaning method. This method, detailed in our Cleaning Process section, can only be performed in plant. This has many additional benefits, including the opportunity for us to check the rug out after it has dried to catch any recurring spots or browning that may have occurred. Acrylic, despite being a synthetic fiber, must be cleaned in a similar fashion to natural fiber rugs and hence should always be cleaned in plant.

Q: How long does it take to get my rug back if I have it cleaned in plant?

A: Generally turn around time is approximately one week. Occasionally the time to process your rug will take longer due to volume of rugs to be cleaned or unforeseen difficulties such as fiber browning that must be corrected.

We will usually call you within the day your rug has completed drying and been pronounced finished. If we have not called you within the week, feel free to call and check on the status of your rug before coming in to pick it up. This can save you an unnecessary trip if the rug is not finished.

Q: My pet has had several "accidents" on my rug, can anything that can be done for it?

A: When we are talking about pet accidents, we must distinguish between the odor from the accident and the discoloration or stain that results from it.

Treatment for odor can be attempted by two different methods. Topically, where a solution is applied to the top of the rug and we do what we can, or by a more expensive, but guaranteed treatment that involves soaking your rug in solutions for extended periods of time. This method is guaranteed, but more expensive. For more information on the two different pet odor treatments, click here.

The staining left behind from pet urine can often be extremely difficult to remove from a natural fibers rug, such as wool, silk or cotton. We are always happy to attempt to do all we can, but if the rug is discolored, it is often permanent.