Rug Cleaning Process

Oriental Rug and Area Rug Cleaning

Don’t trust your valuable oriental rugs and area rug cleaning to just anyone.


Courtesy Care cares for the finest rugs from around the world! While rugs made of synthetic materials may be cleaned in your home in much the same way your carpets are. Due to the unique construction and types of fibers used in Oriental and other woven rugs, more gentle rug cleaning method is required from what is used for standard nylon carpets.
Courtesy Care Cleaning and Restoration Technician’s are experienced in dealing with the special needs of your wool, silk and cotton rug cleaning! Your area rugs and oriental rugs will be handled with care. Only professional rug cleaning agents specially designed for natural fibers will be used. We have trained technicians who will be handling your area rug cleaning.

Removing Pet Odors from Rugs


Even pet urine odor is not a problem to remove from area rugs and Oriental rugs with our Guaranteed Pet Odor Removal Process.


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Oriental & Area Rug Cleaning Process


Any loose rug with a woven backing should be cleaned in our Arkansas plant or Oklahoma plant, this includes all Oriental or machine woven rugs. Rug cleaning at our offices offers the advantage of a thorough cleaning and in a controlled environment.

Your rug will be cleaned according to the following steps:


How to Clean a RugPre-inspection and Pick Up
We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. We will outline the expected results and cleaning “prescription.”

How to Clean a RugDry Soil Removal
Woven rugs, especially hand knotted rugs, are designed to hide dry soil. A few years ago, the Eureka company did a study and found that a 9×12 rug could hide 85 pounds of dirt! WOW!! We use a variety of techniques to “dust” the rugs from front to back.


How to Clean a RugShampoo
Most rugs are cleaned with a gentle Oriental Rug Shampoo that is designed to get maximum cleaning while protecting sensitive natural fibers. We use a soft bonnet to loosen and absorb the dirt.

How to Clean a RugRinse or Flush
Depending on the type of rug, it will be rinsed with extraction equipment or flushed through with water to remove contaminants. If you have a rug made from natural fiber you have to use water temperature lower than 125 degrees to avoid potential shrinking.


How to Clean a RugPost-spotting
Any spots that were not removed during the regular cleaning process will be treated with specially formulated spotting agents. Please note: due to the wool fibers used in the majority of oriental rugs, and the ease with which they can be dyed, many food or drink spots may not be removable.


How to Clean a RugFringe Cleaning
The fringe is treated with shampoos boosted with oxidizing treatments and extracted. Since most fringe is made of cotton, it may not be possible to restore a stained or heavily worn fringe to its original condition.


How to Clean a RugSpeed Dry
Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment.



How to Clean a RugFinishing
When dry, it is combed and finished with soft groomers made to set the nap of the rug.



How to Clean a RugPost Inspection and Delivery
Our specialist will give the rug a final inspection and release it for pick up or delivery.



How to Clean a RugApply Protectant
Once all the cleaning and spotting of the rug are completed you have the option to apply a protectant to your area rug.



Common Rug Cleaning Questions

Can my rug be cleaned in my home?

Largely it depends on what type of fiber your rug is made of. Synthetic rugs are typically made of Olefin or Nylon which are common fibers used in standard wall to wall carpeting, so in many cases, these rugs may be safely cleaned in the home. There are times though when extreme soiling or lack of place to put a wet rug will make it more convenient for you to have us clean the rug in our plant. Rugs made of wool, silk, cotton or other natural fibers; require a completely different cleaning method. This method, detailed in our Cleaning Process section, can only be performed in plant. This has many additional benefits, including the opportunity for us to check the rug out after it has dried to catch any recurring spots or browning that may have occurred. Acrylic, despite being a synthetic fiber, must be cleaned in a similar fashion to natural fiber rugs and hence should always be cleaned in plant.

How long does it take to get my rug back if I have it cleaned in plant?

Generally turn around time is approximately one week. Occasionally the time to process your rug will take longer due to volume of rugs to be cleaned or unforeseen difficulties such as fiber browning that must be corrected. We will usually call you within the day your rug has completed drying and been pronounced finished. If we have not called you within the week, feel free to call and check on the status of your rug before coming in to pick it up. This can save you an unnecessary trip if the rug is not finished.

My pet has had several 'accidents' on my rug, can anything that can be done for it?

When we are talking about pet accidents, we must distinguish between the odor from the accident and the discoloration or stain that results from it. Treatment for odor can be attempted by two different methods. Topically, where a solution is applied to the top of the rug and we do what we can, or by a more expensive, but guaranteed treatment that involves soaking your rug in solutions for extended periods of time. The staining left behind from pet urine can often be extremely difficult to remove from a natural fibers rug, such as wool, silk or cotton. We are always happy to attempt to do all we can, but if the rug is discolored, it is often permanent.